Systems Science and Engineering for Urban Areas- myassignmenthelp

Question: Examine about theSystems Science and Engineering for Urban Areas. Answer: Presentation The disturbing increment in the pace of violations in different workplaces and homes in both the provincial and urban zones far and wide has expanded the significance of introducing the CCTV cameras as security reconnaissance framework in different foundations. The dangers to security have been seen to be running from hijacking, equipped burglary to the bomb impacts that happen once in a while has been keeping the whole world at a ready constantly to, for example, degree that no individual can be guaranteed of their security. In the past task, it has been explained with respect to the way that building is the essential part which gives foundation of nearly everything that is available on the planet (Alhafidh Allen, 2017). Building has reconciliation of different phases of procedures in which an item or an assistance is continually advanced. The procedures of building configuration include the parts of framework designing inside and out. It has been seen that remembering the CCTV camera for the territory of framework building envelops interdisciplinary methods and approach for empowering the ID and acknowledgment of the fruitful reconnaissance frameworks. It centers around the meaning of the requirements of the clients and necessities of usefulness in the primer stage, plan stage and item period of the turn of events and establishment of CCTV camera. It has been noticed that the plan procedures can be applied in the assembling of items where these can be rebuilt to address the issues of the market and the clients (Bennett Reich, 2014). The best possible execution of the framework building plan in parts of CCTV camera will be gotten directly from the phase of definition of structure and not post activit y. A reliable prime component of the periods of assembling and planning of the framework building in regards to CCTV camera coordinates the portrayal of the procedures and the items so that they might be blended and broke down in a powerful method of conveying ideal execution. The simultaneousness of the procedure and the items configuration task has been seen to get recognized as very significant in anticipating and limiting the expenses of the existence cycle (Chen, Wu Hsieh, 2013). It has been seen that more drawn out term benefits are being gotten from the influence that reverberates with the techniques of the structure over the existence cycle if the item. The reasonable stage or the starter phase of the framework building of the CCTV camera is with respect to the assistance of compelling usefulness to the clients (Choi Lee, 2015). Fundamental plan Fundamental framework configuration stage alludes to the turn of events and meaning of the favored idea of framework and the designated prerequisites for the subsystems of the CCTV camera. It has been noticed that the reason for the primer framework configuration stage is to exhibit that the idea of CCTV will affirm the details and execution of the structure of the CCTV cameras. Primer framework configuration stage additionally addresses the way that the items related with the CCTV cameras can be developed or created with different accessible strategies. In addition, it has been noticed that the built up requirements in the timetable alongside the expenses can be routed to in the fundamental structure stage (Dechesne, Warnier van nook Hoven, 2013). The prerequisites of the primer structure period of the CCTV camera advance from the plan necessities of the framework. The different viewpoints and the techniques for the fundamental structure assessment endeavors are incorporated. It has been additionally seen that the techniques are considered in the starter plan by the methods for the distributed necessities with respect to the activity of the CCTV camera (Elotefy, et al., 2015). Further, the different viewpoints drive the fundamental plan for tending to the strategies at the lower level. The framework details in regards to the framework building configuration concerning the CCTV camera incorporate the specialized, operational, execution, and bolster attributes of for the CCTV camera framework as an element, the result of an achievability examination , prerequisites for tasks, the idea of upkeep and backing, the appropriate specialized undertaking the board necessities at the level f the framework designing structure, alongside t he designation of the necessities of the plans of the CCTV cameras to the subsystem level. It has been seen in the past task that the plan and establishment of the CCTV cameras in provincial and urban regions start with the ID of the need (Hassan, et al., 2016). The distinguishing proof of the necessities that are required to be practiced by guaranteeing the tending to of the issues of security is remembered for the fundamental period of structure of the CCTV camera. It has been additionally seen that the theoretical or starter structure in the urban regions focuses to give and gathering data to manage a wide range of occurrences in the genuine time. The elaboration with respect to the elevated perspective on the pivoting cameras by introducing the cameras in the profoundly populated locales is a lot of important in acquiring improved security which is one of the essential reasons of framework building plan of CCTV camera (Javed, Iqbal Abbas, 2017). Then again, the outline of the issues in regards to the establishment of the CCTV cameras in the country regions is a lot of pertinent in genuine terms. Individuals in provincial zones think that its troublesome as far as the expenses of establishment of the CCTV cameras alongside the decreased a bility of the administration in regards to the establishment of these contraptions. The way that the rustic territories have huge stretches of uninhabited grounds makes it progressively helpful to pick the best zones for the establishment of the CCTV cameras (Johnsen Stene, 2014). Point by point structure and advancement The point by point structure and the advancement period of the framework life cycle in the planning of the CCTV camera have been seen to be a continuation of the iterative procedure of improvement. It has been seen that the point by point plan and advancement period of the framework building phase of CCTV camera envelop the improvement of the prerequisites of the structures for the segments of all degree of the CCTV camera framework. It likewise incorporates the execution of the vital exercises related with the innovation for the satisfaction of the considerable number of targets of the structure and establishment of the CCTV cameras (Lee, et al., 2016). The components and exercises of the combination of the CCTV camera framework are additionally seen to be remembered for the nitty gritty plan and advancement period of the framework lifecycle. Determination and usage of the guides and apparatuses of configuration are seen to be coordinated into this stage. The arrangement of the plan and documentation of the information alongside the improvement of the building of the CCTV cameras is joined in having model models of CCTV cameras (Lim, et al., 2015). It has been seen that in the point by point structure and improvement period of the CCTV cameras in provincial and urban zones, the usage of an audit of the plan, input, and assessment of the of the ability. In this stage, changes in the plan are additionally consolidated. It has been additionally seen that particular necessities are gotten from the determinations of the framework in this phase of nitty gritty structure and improvement. These necessities advance through the utilization of the lower level determinations in the country and urban zones in regard to the CCTV cameras. It has additionally been seen that the development of the detail configuration is resolved from the results of the prerequisites that are set up during the framework structure of starter and calculated stage. It was seen that the detail structure development of CCTV camera in the rustic and urban regions was required to have a fundamental arrangement of the procedure or exercises. The applicable procedure was seen as iterative which continued from the framework level definition to the setup of the CCTV camera which can be made or developed in numerous amounts (Nitschke, et al., 2014). With regards to the establi shment of the CCTV cameras in provincial and urban territories, the noteworthiness of the balanced governance in the audit structures at each phase of movement of the plan alongside the circle of criticism encouraged remedial activities. The real meaning of the framework building configuration with respect to CCTV camera was seen to be applicable when the degree of the subtleties of the details expands which was set up through the improvement of the information which depicts the CCTV camera while being structured. Such information must be spoken to in the parts of the types of computerized elaboration of the things in structure drawings, reports, and electronic configurations (Senan, et al., 2017). In this unique circumstance, it was discovered that the ADDIE Model is a lot of pertinent. ADDIE Model is the nonexclusive procedure which is a lot of applicable to be routinely utilized by the preparation engineers and instructional architects. The five periods of the models are particularly in reverberation with the phases of usage and establishment of the CCTV cameras, for example Investigation, Design, Development, Implementation, and Evaluation. This is particularly in a state of harmony with the adaptable and dynamic rule for the organizing of the viable execution and preparing bolster apparatuses. The investigation period of is comparative with the theoretical period of the framework building of the CCTV camera (Stanley, et al., 2014). The structure period of the establishment of the CCTV cameras would allude to the managing the evaluation instruments, exercise arranging, determination of media, and examination of the establishment of the CCTV camera. This would additionally allude to the consistent and efficient strategy for distinguishing proof and assessment of a lot of recognizable proof, assessment, and advancement of the arrangement of arranged stra

HR practices Business Article Example | Topics and Well Written Essays - 1000 words

HR rehearses Business - Article Example As indicated by the creator assessing the HR practices of a firm can assist you with discovering approach to more readily utilize the ability a firm has (Durkin, 2011). A method or apparatus that was referenced in the article that can assist supervisors with assessing their HR practice is HR reviews. The utilization of a HR review can give a supervisor affirmation that the HR practices of the organization fulfill the current lawful guidelines and maintain the inner approaches of the organization. It tends to be gainful for experts in the HR business to have a place with proficient associations. An association that has a great deal validity and force in the business is the Society for Human Resource Management. The organization’s site has a HR review toolbox that can be utilized to play out a starter review of the HR capacity of a firm. The HR capacity of an organization doesn't substitute the need for a legitimate office. Organizations can get a good deal on legitimate costs b y having a legal counselor firm on retainer instead of pay a fixed regularly scheduled installment to the attorneys of a division. The execution of a HR review can enable the firm to distinguish potential lawful dangers related with its treatment of HR. The procedure is a proactive methodology towards hazard the executives. A difficult that is happening regularly in corporate America is an absence of information about HR guidelines and laws. A great deal of organizations in the United States are violating work laws accidentally. The way that numerous organizations don't have the foggiest idea about the laws doesn't exclude them from consistence. â€Å"One crucial human asset work you ought to examine is the social affair and recording of representative data, from the application to the end of business, and all documentation in between† (Durkin, 2011). A typical issue concerning this sort of documentation is legitimate protecting of the data. Everything begins with the straigh tforward things, for example, having a worker file organizer with a key. The human asset division should isolate the individual data of workers in different classifications. There is touchy data, for example, standardized savings number, age, clinical record or inability information that ought not be in the ordinary representative document that the directors approach as well. Access to such information can lead potential segregation from the administrators towards a particular worker. Organizations likewise need to follow the Family Leave Act. Worker record maintenance prerequisites differ by state law with some basic government laws. Classified data must be ensured to secure both the business and the workers. The Equal Pay Act of 1963 specifies organizations must keep finance records as long as three years. A subject in human asset that was frequently examined in class that I accept ought to have been discussion about additional in the article is preparing and improvement. The crea tor referenced that it was significant for organizations to put resources into its HR, yet he didn't give answers for take care of the issue. The presentation of representatives in an enterprise can be improved through preparing and advancement. The correct utilization of preparing and advancement can improve the worker consistency standard of the organization. Putting resources into preparing and improvement ought to be an all inclusive activity, however the firm should likewise recognize ability that merits advance preparing in light of the fact that the organization verified that the representative has potential. The administrators of companies ought to get more preparing than some other worker since they are liable for the exhibition of

Complete Guide to Holacracy Example of Zappos

Complete Guide to Holacracy Example of Zappos Most organizations you know follow a traditional hierarchical system. There’s someone at the top and the positions trickle down, creating this pyramid-like structure. If this image popped up in your head, it isn’t any wonder, as organizational structures have not changed much over the years. © Shutterstock.com | Honza HrubyHowever, there are alternative ideas and concepts out there looking to challenge this traditional approach. One of these concepts is called “holacracy.” In this guide, we’ll look at what holacracy is and explain the way it works and by the example of the company Zappos. We’ll examine the benefits of holacracy and the criticism it has faced. Finally, we’ll look at how holacracy could work together with the idea of the lean startup.WHAT IS HOLACRACY?The official holacracy website has a quote from Malcolm Gladwell’s ‘What the Dog Saw’, which states:“If everyone had to think outside the box, maybe it was the box that needed fixing.”Essentially, holacracy is about “fixing the box”, i.e. providing a new governance structure. The premise of the system is to answer the question “how do we organize an organization more efficiently?”Hence, holacracy is a system of organizational governance, which seeks to help organizations to distri bute authority more efficiently and to improve decision-making procedures. The goal is to improve management processes and support innovation within the organization.The term comes from the word “holarcy” (Arthur Koestler, “The Ghost in the Machine”). It has its origins in the Greek word ‘holons’, which means “whole” or “units that are autonomous.” The name ‘holacracy’ is actually a registered trademark of HolacracyOne LLC. Therefore, the use of the brand name for commercial purposes is strictly limited, although organizations are free to implement the holacracy model as they wish.The system has gained in popularity in countries such as Australia, Switzerland and the United States, but its not yet widely used. So far, mostly non-profit organizations have adopted holacracy as their governance system. However, some private companies such as Zappos, David Allen Company and Conscious Capitalism, have adopted holocracy as well.For an in-depth overview, you should watch the following Ted Talk by Brian Robertson:How did holacracy develop?The holacracy model started as an experiment of new organizational governance structures in the company Ternary Software in USA. The founder of the organization, Brian Robertson, put his best practices together and the holacracy model was born in 2007.In 2010, Robertson developed and published the Holacracy Constitution, which explains the underlying principles and practices of the structure. This is nowadays used as a guide by organizations trying to implement the system.Online shoe retailer Zappos implemented holacracy in 2013Zappos is an online shoe and clothing retailer in the US. The company was founded in 1999 and in 2009, Amazon announced it would acquire the company in an all-stock deal for around $1.2 billion. Nowadays, Zappos has around 1,500 employees.The online retailer adopted the holacracy governance model in 2013. The company began experimenting with the structure slowly. In mid-2014, around 10% of its employees were under the model. By the end of 2015, the company had implemented the system throughout its entire organization.John Bunch, who works at Zappos, told Mashable in 2014,“Kind of the broad overarching theme about why we’re adopting this is to try to scale agility.” Bunch continued, “The point we’re at as a company is we’ve gotten past where we can be like a small family and really adapt our business to real-time environments.”The experience of Zappos hasn’t been simply smooth sailing. The company’s CEO, Tony Hsieh, announced in 2015 that employees would either have to adjust to holacracy or leave the company, together with a hefty severance package. After the announcement, nearly 18% of employees had decided to quit.However, Hsieh argues the employee exodus shouldn’t be explained through a failure of the system. He told the TechInsider,“Anecdotally I would guess that about half of them, the reason they took the offer was because it actually h ad nothing to do with Holacracy or self-management. It was just because they really had wanted to go out and start their own business.”WHAT ARE THE ESSENTIAL ELEMENTS OF A HOLACRATIC SYSTEM?Holacracy includes a variety of elements to reorganize the governance structure of an organization. This section will look at the principles of a holacratic system through two lenses. First, we’ll use the company Zappos as an example to explain the elements. Secondly, we’ll also explain how these structures differ from a traditional hierarchy.1. Roles instead of job descriptionsPerhaps the striking difference between traditional governance structures and the holacracy model is evident in job descriptions. Whilst we are typically used to job titles such as vice president, manager and so forth, holacratic systems remove these altogether.Traditionally, specific titles and job descriptions provide each person working in the organization a specific set of tasks they need to accomplish. For insta nce, a job title ‘The Head of IT” might require the person to manage the IT department, respond to employee queries and report to the senior management.On the contrary, under the holacracy model, the organization focuses on roles. These roles come from the work within the organization; as they are not restricted to a single individual. Hence, instead of having a single job description, the employees can fill several roles within the holacratic organization. There’s also fluidity, as the roles of each person change depending on the required work.2. Circle structure instead of departmentsTraditional organizations are generally structured around a hierarchic model. You have someone above you in the organization who you report to and who assigns you tasks. However, holacracy removes this hierarchical structure in favor of a circle structure.This means that roles form a circle structure within the organization. For example, certain roles regarding the organizations finances might f orm a larger circle. However, there is hierarchical organization in the way the circles are laid out. Certain circles are ‘above’ others. Nonetheless, each circle has the ability to self-organize.The authority to decide about roles and to assign tasks lies within the circle, not a single person or a different part of the organization. Decisions within each circle are made in a democratic way, not dictated by one department head. Thats the most significant difference between a traditional department and a holacratic circle.Hsieh explained this structure is “about moving faster, being more responsive and adaptable, and enabling employees’ talents and passions to shine”. Each circle can gather around and adjust the roles and tasks without having to run everything through a hierarchical system.What does that look like in practice? If an employee at Zappos wants to change something, he doesnt have to approach his manager anymore and convince him to solve the problem. Instead, h e can ask the circle to assign him the authority to solve the problem himself. As a result, leadership is distributed throughout the whole organization, fostering innovation and improving efficiency.3. Rapid iterations replace big re-organizationsAnother element of holacracy is the way how it deals with re-organizations. Unlike in traditional organizations, where structural updates happen every few years, holacratic structures are updated in rapid iterations.The aim is to keep the organization up-to-date. Important changes occur frequently, and not always within the company. Modern day organizations are constantly changing because of changes in the technological and economic environment, and holacracy wants to ensure the structures are updated monthly to adjust to the latest changes.Part of this are the so-called “governance meetings” where people inside a circle can discuss how to organize roles and other processes. This sort of organizational rapid iteration is a key part of o perations at Zappos.4. Regular meetings to distribute roles and authorityHolacratic systems also implement a different type of governance process. In a traditional organization, authority belongs to certain people who then delegate authority further. While the authority is somewhat shared under these models, the ultimate decision-making power is centralized at the manager in-charge. In order to implement a new idea or to make a change, employees must always seek the approval of the manager higher in the hierarchy.Holacracy changes this and instead focuses on ‘integrative decision making’. People are able to self-organize and make adjustments without having to consult a superior. This allows the system to change fluidly and shifts responsibility and accountability to the individual.To accomplish this, there will be strategic, operational and governance meetings within each circle. During these meetings, employees come together and discuss strategic issues, current project and dis tribute and redistribute authorities within the circle.5. Transparency instead of office politics and constant relationship buildingTraditional organizations tend to have a clear set of procedures that are followed strictly and changes are often slow to come by. Employees are subject to “office politics,” which means that people with insider information and close relations get ahead, while other, potentially more qualified employees do not advance within the organization.Holacracy focuses on transparency and the operational needs of the organization. At Zappos, employees are free to make the decisions and have more authority to solve problems. The rules are laid out in the holacracy constitution and everyone has to follow these rules. There is no space for individual office deals, bypassing certain rules. The priority is that things get done.THE ADVANTAGES AND DISADVANTAGES OF HOLACRACYWhile Zappos has enjoyed some of the benefits of this organizational set-up, it hasn’t been without a few drawbacks. Holacracy has also received its fair share of criticism and the system has its limitations.The advantages â€" an learning organization that adjusts quickly to changing environmentsThe advocates of holacracy believe the system is essentially a better form of governance, which enables and motivates employees to participate in decision-making and to be more innovative. When Zappos introduced holacracy, they also found the system to benefit the organizations work culture.Whilst it’s easy to think holacracy doesn’t have a hierarchical structure and is therefore chaotic, Zappos found the opposite to be true. Hsieh said in an Inc. interview,“There actually is more structure in some cases and more explicit documentation on what people’s different roles are, what their accountabilities are.”Therefore, the holacratic model can provide organizations with more transparency and accountability. Because the rules in the Holacracy Constitution 4.0 are laid out in detail, and everyone in the organization is supposed to read these, there is no room for murky office deals and politics. Everyone knows how the organization operates and the rules are the same for everyone.Furthermore, as the layers of bureaucracy and traditional top-down structures are removed, the organizations employees have the chance to work more efficiently. Since you aren’t required to run all of the decision through someone else, the chances are higher that things get done.In the traditional system, if you found a problem in a specific area, you’d have to first identify the responsible manager. Then they’d probably need to run the issue with other managers at higher hierarchical levels, which needs time. On the contrary, under holacracy, if the circle is in charge of the issue, it doesn’t necessarily matter who solves the problem and its easier to distribute the authority needed to solve problems.Naturally, this sort of agility breeds and encourages innovation. Hsie h writes in Zappos Insights,“When companies get bigger, innovation or productivity per employee generally goes down”.In order to solve this issue, the company uses holacracy.“Holacracy…enables employees to act more like entrepreneurs and self-direct their work instead of reporting to a manager who tells them what to do,” he concludes.The disadvantages / criticism â€" the big picture gets lost and not enough focus on customersHolacracy has also faced criticism and there are certain drawbacks to the system. The most obvious flaw critics point out to is the ‘loss of the big picture’. Since there’s no deep-seated hierarchical structure, the individual circles can become too focused on their own tasks. Therefore, the ‘big picture’ is lost, as the focus is on getting smaller processes to perform smoother.The Economist pointed out in an article how past experiments with democratic structures have not always provided suitable results. While the article acknowledged the s ystem could work in smaller companies such as Zappos, larger firms probably would not benefit from these fluid structures.The system has also faced criticism in terms of its approach on the customer. The Holacracy Constitution has explicit feedback mechanisms, but these are only vertical within the institution, i.e. employees are able to provide better feedback. However, the Constitution doesn’t provide much information on customer feedback.SYNERGY EFFECTS OF HOLACRACY AND LEAN STARTUP: A “LEAN LEARNING ORGANIZATION”The holacracy model is often discussed in connection with the lean startup idea, as the two models have many synergies and could offer a viable organizational structure for companies.The lean startup model was developed by entrepreneur Eric Reis. It’s focused on ensuring that a new startup learns about its market as quickly as possible without using many resources in the process. The ideal process would look something like this:Have an idea for a new product - id entify the riskiest assumptions about the market - build a ‘minimum viable product’ to test these assumptions - release the ‘minimum viable product’ - measure user interaction to learn whether assumptions were valid - use the data to improve or change the product - run the process again and againZappos story follows the lean startup model rather well. It started out with the hypothesis that people would buy shoes online. Hence, Zappos opened a rudimentary website to provide shoes online, which customers slowly started using. As the user base grew further, the company began measuring the traffic and monitoring their preferences in order to improve the website.The lean startup theory focuses on operational procedures, while holacracy focuses on a governance structure. However, both systems fit together and could form a “lean learning organization,” providing answers to the above criticism that holacracy doesnt include the customer. As lean startup models are quite focused on using customer experience at the centre of product development, this would make up for the lack of customer focus in holacracy.Overall, holacracy and lean startups provide a suitable match because:Lean startups focus on operations, whilst holacracy emphasizes governance. A business which uses both approaches would answer the questions: “What product to sell?” and “How do we organize?”Both systems aim at an efficient, flexible and fast learning organization. Lean startup models focus on gathering data to improve learning, whilst holacracy ensures decision-making is swift and based on operations.Both systems use fast iteration cycles. You don’t spend too much time to make decisions or to test products and governance structures, but you adapt to situations as fast as possible.Both systems are created for high uncertainty.Both systems use data immediately when it’s available.Holacracy is definitely a new way of thinking about organizational structure and management. While it might not benefit certain companies, it could be an innovative and efficient way to model a new startup. In combination with the lean startup theory, this could completely change the way how many startups operate.

Apartheid A System Of Racial Segregation - 1176 Words

What is apartheid – It comes from the Dutch language, with the heid part meaning hood, for apart-hood. The word is pronounced apart-hate. Apartheid - Dictionary Definition. Vocabulary.com. N.p., n.d. Web. 06 Apr. 2016 Apartheid was a system of racial segregation and a racist political policy in South Africa demanding division of the country’s white and non-white populations for nearly 50 years. In 1652, a group of people from the Netherlands settled in South Africa. The Netherlands are also known as Holland, and the people who live there are Dutch. These settlers came to be known as Boers because Boer is the Dutch word for farmer. It was the domination and influence of the white South Africans over the Black South Africans. The white South African’s believed the white race was superior and during that period starting in 1948, more than three million black people were made to relocate from their places of residence to divided neighborhoods. Their realities changed. Apartheid started in 1948 when Dr. Malan’s National Party beat the United Party who wanted integration. After the National Party won they had to choose between integration and Apartheid. They chose the Apartheid whi ch meant racial segregation of all of the races In 1950 the ruling government classified the people of South African, and they were broken up into four racial groups, Bantus (blacks), colored (mixed), Asian (Pakistan and Indian), and Whites. White South Africans were privileged with the mostShow MoreRelatedCape Town Is South Africa1659 Words   |  7 PagesJohannesburg as the nations largest city. This capital city is known for is breathtaking landscapes and vibrant culture. However, Cape Town is home to a conflicted history in which is still evident in it’s urban fabric today. Apartheid, South Africa’s system of racial segregation created an immense divide in the populations of Cape Town. Not only was this divide social, but it was physical as well. 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Jesus Is The Cornerstone Of Christianity - 913 Words

What Jesus did in His suffering, death, and resurrection is the cornerstone of Christianity. Without it there is no good news or the Gospel. Jesus fulfilled the requirement for reconciliation back to God through His obedience. This reconciliation includes healing and salvation for spirit, soul, and body. However, the church embraces the salvation part but struggles with the physical healing. Without understanding the full Gospel, â€Å"Christian traditions will forever struggle to understand why all healing is divine and is with us today.† (p. 118) Healing and Our Heritage Jim Lynn refers to the creation and nature to show how healing is a natural event ordered by God for the continuation of this world and its inhabitants. â€Å"This healing process and all of creation, is summed up in the person of Jesus Christ† as recorded in Colossians 1:15-20 (p. 120). Jesus is Self-Existent and Eternal The Jews in the days of Jesus believed He was a prophet of God, but they had a hard time believing He was God. Jim Lynn uses Scripture to show that God showed Himself to Moses as the â€Å"I AM.† Jesus confronted the Pharisees as the â€Å"I AM.† Paul showed that Jesus is God in the flesh (Col. 2:9). John recorded in chapter 1, verses 1-14 that He was with God in the beginning and became a human being. God in the Flesh Who is God? No man has ever seen God until Jesus came. Jesus said that if you have seen Me, you have seen the Father. The Jews knew God as a vengeful God, delivering judgement to them, butShow MoreRelatedThe Bible : Finding God Essay1134 Words   |  5 Pagesis brought to fulfillment in the New Testament with Jesus’ coming. The promise of salvation in the Old Testament comes in the form of covenants made with the people God has chosen- the Israelites. 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This paper provides a construct for the Christian worldview, produces evidence to support Christianity as a viable lifestyle, and outlines noteworthy practices to living out Christianity. God AccordingRead MoreChristianity And The Christian Church1473 Words   |  6 PagesBethlehem named Jesus Christ. At the time, few were aware of the magnitude of this seemingly mundane event. This child born in a lowly stable, was foretold by many to be the Messiah, the son of God himself, in fulfillment of ancient scripture. Over the next few centuries the life works and teachings of this individual were recorded and spread across the globe, making up the cornerstone of Christ’s most important legacy, Christianity. It is a religion shaped entirely around Jesus’ personal philosophiesRead MoreChristianity, And World View Of The World1568 Words   |  7 PagesChristianity, and the world view of the believer. Introduction How does Christianity influence people s view of the world? 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What is meant by the term “balanced diet” Free Essays

Introduction The dictionary definition says a diet is what someone uses if they want to lose weight. Nutritionist’s think otherwise because to us a balanced diet is what we need for the body to work perfectly and properly. We therefore need to eat the correct amount of Proteins, Carbohydrates, fats, minerals, and vitamins. We will write a custom essay sample on What is meant by the term â€Å"balanced diet†? or any similar topic only for you Order Now Food also needs to supply sufficient amounts of water to maintain good health. Water makes up our fat free mass which is about 72.5 per cent of our body weight. It also contains small amounts of calcium, magnesium, Potassium, sodium, Sulphate and Nitrates: Vittel Mineral water. A diet should not contain items that are harmful. A balanced diet should be nutritious and wholesome. http://www.buzzle.com/articles/why– is- a- balanced- diet- important Government departments use expert committees to provide dietary guidelines to help us to achieve a balanced diet. The Dietary reference Values and the recommended Dietary Allowance are commonly used. Carbohydrates provide most important source of energy. They contain elements of Carbon, Hydrogen and Oxygen. The name also indicates that â€Å"Carbo†, contains carbon, â€Å"Hydro† for the hydrogen part and â€Å"ate’’ – Oxygen The body breaks down carbohydrates into sugars and starch. This is then absorbed into the blood. This process produces Carbon dioxide and water and releases energy for other processes. A good source of carbohydrates can be found in Potatoes, Breads and Cereals. Proteins are needed for growth and repair. Proteins contain Carbon, Hydrogen, Oxygen, Nitrogen and sometimes sulphur. Proteins have very large molecules, so they cannot get directly into our blood; they must be turned into amino-acids by the digestive system. There are over 20 different amino-acids. Our bodies can turn the amino-acids back into protein. Our cells do this very well by lining the long chains of the amino-acids together in the correct order. There are millions of possible combinations or sequences of amino-acids. It is our DNA which contains the information about how to make proteins. The cells get their amino-acids from the blood in order for the function to take place. Proteins can also be used as a source of energy too. The Body can sometime produce excessive amino-acids and these are removed from the body. The Nitrogen form the amino acid is excreted as a chemical called urea. The liver makes urea in the kidneys, and this is excreted in the urine. Like carbohydrates, fats also contain elements Carbon, Hydrogen and Oxygen. Fats are a source of energy. They are also stored beneath our skin to help to insulate the body against the cold. Fruits and vegetables are important in our diets as this will provide us with vitamins. If we eat too much carbohydrates and proteins, well convert the excess into fat and gain weight as a result. It is important to balance the amount of energy containing foods with the amount of energy that you use when you take exercise. There must be some fat in your diet because it contains fat soluble vitamins. Vitamins are only required in very small quantities. Vitamin A: These are good for your eyes, Vitamin B: Contains about Twelve different chemicals, Vitamin C: Is needed for your body to repair itself, Vitamin D: can be made in your skin, also known as the sunlight Vitamin, required for absorption of Calcium. Vitamin E: the nice one for reproduction. Mineral salts are also needed in small quantities, but we need more of these than we need vitamins. Iron is required to make haemoglobin for the red blood cells. Calcium is needed for the making and maintenance of healthy teeth, bones and muscles. Sodium is used by all cells, especially nerve cells. Iodine is used in the production of a hormone called thyroxin. Fibre in our diet cannot be digested; it is often referred to as cellulose or called roughage. This is a carbohydrate used by plants to make their cell walls. If you do not eat food materials which contain fibre you might end up with problems of the colon and rectum. The muscles of your digestive system mix food with the digestive juices and push food along the intestines by peristalsis. If there is no fibre in your diet these movements cannot work properly. You must have carbohydrate, protein, fat, vitamins, mineral salts and fibre in the correct proportions. If there is not enough protein, you will not be able to grow properly and you will not be able to repair yourself i.e. wounds will not heal properly. If you do not have enough energy containing foods you will feel very tired. If you have too much energy containing foods will become overweight. If you think that you are overweight you might try taking more exercise to burn off some of the excess food which you ate at your last meal. Nowadays there are many health problems that people are experiencing due to several reasons. For most of the problems the only solution is a balanced diet. People have a misconception that a balanced diet means avoiding specific foods which may prove harmful to the body. Eating a balanced diet means all types of food but in moderation to provide necessary nutrients to maintain a healthy body. All essential nutrients play an important role for the proper functioning for the human body. Not having a balanced diet can be more harmful to the body. Eating foods in a well balanced proportion helps prevent infections and disorders. If the body gets all the required nutrients it will improve the function of the immune system. Following a balanced diet you reduce the possibilities of some types of cancer, control blood sugar levels and blood pressure. Alcohol has no nutritional benefits in our diet it only increases our energy intake. http://www.purhon.com/biology/diet For the purpose of reducing and controlling weight people tend to forget the importance of a balanced diet. People who want to reduce weight try different ways but seldom succeed; this is because the routines chosen often include consuming huge amounts of food that don’t contribute to weight loss. There are several weight loss diets to name but a few, crash diets recommend a near starvation diet plan because the calorie and food intake are drastically reduced. Fad diets are used for those who want to lose weight very quickly. These types of diets can be unhealthy and one must remember the weight gain did not happen in a day or a month. Atkins diet is becoming more and more popular not just by the clients but also the press. There are many different diets often recommended for weight loss. High fibre diets, Low calorie diets, Low carb diets and south beach diets. Zone Diet, Weight loss pills, Liquid Diets, Weight Loss Supplement. Time needs to be given for a controlled and efficient weight loss programme. If the body gets all essential nutrients regularly it will certainly be fit promoting a healthy body growth and maintenance. Body composition, age, gender affects our diets, in terms of Kilo calories consumed daily. For example, a pregnant woman needs 2500kcal a day during the pregnancy and 2600kcal per day during lactation. A normal adult needs 2200kcal in women and 2500kcal for men. The elderly 2000kcal per day with a variety of foods eaten you need to ensure you get you correct amounts of vitamins and calcium for bone maintenance. The elderly energy reduces with age and only requires enough calories for their well being. Physical activity is important to ensure that the amount of energy taken in is burnt off equally. A balanced diet should have about 15% protein, a third of the calories must be carbohydrates and a man 30g of fat per day, woman 20g per day. Eat less sugar and salt per day no more than 2g for age 1-3, 3g for 4-6, 5g for 7-10 and over 11 to adults 6g. Educate yours elf with package information in the shops to ensure you do not over consume salt and sugar, and where possible make most things yourself from fresh and avoid adding salt to dishes, especially pre-prepared foods. This way you can ensure you are adding correct quantities of salt to food and you are in control of what you put inside the body. http//www.nhs.uk/livewell The routines of a growing child or a teenager are also very important because they are constantly growing and their energy demands vary from infants through childhood. Infants need the help of supplements at an early age because their diet is mainly liquid and not complex. By the pre- school age their eating habits are more advanced their dietary pattern will start to set to later life. Infants should be given small meals as they have small appetites but still have a high nutrient dependency. Meals should be kept interesting to avoid irregular food intake and to allow them to fall into lazy habits such as chewing and more reliance on snacks. If possible during their play time a pretend cafe setting and food songs all help with their knowledge and understanding of foods. Infant diets too have a calorie intake guide; boys 1-3, 1230kcal per day and 4 years, 1715kcal per day. Girls age 1-3, 1165kcal per day and 4years 1545kcal per day. Feeding school children through to adolescent can also be a challenge as there can be many issues. Some may have poor food intakes and some foods will be alien to them depending on their socioeconomic background. The media can sometimes influence a child’s choice of food, none the less a high quality diet is what is important to prevent most childhood nutritional problems such as obesity, tooth decay, anaemia, diabetes and heart conditions later in life. The inserted table shows how much calories is need per age group in Boys Age (years)4-6 7-10 11-14 15-18 Energy (kcal)1715 1970 2200 2755 The inserted table shows how much calories is need per age group in Girls Age (years)4-6 7-10 11-14 15-18 Energy (Kcal)1545 1940 1845 2110 Physical tasks should be easily performed without exertion on the body, this is necessarily in modern day living as there is so much physical and mental stress in the lives of people. Healthy eating would also be beneficial to the state of mind. An active lifestyle is good for both the body and mind. This helps you co-ordinate effectively, take immediate decisions, tackle problems effectively and increase the remembering and memorising capability of a person. Knowing these benefits you can plan your diet and put into practise as soon as possible. The chances of your body getting infected would be reduced considerably. It would also help you to stop development and spreading of diseases and infections. Nutrition and Child Health 2000 Pages 4,12,13,14, 60-72 http://www.buzzle.com/articles The united Kingdom (U.K) is an example of a country with a typical western diet. Western diets contain several food groups that provide nutritional needs of the body. The food groups in the diet that provide all the nutrients and non- nutrients for good health include: cereals, bread, vegetables, fruit, roots and tubers, dairy products, meats, fish, eggs, protein, fats and oils. In human diet, cereals amount to the most important plant foods because it contributes energy and carbohydrate intake. Fruit and vegetables are sources of vitamins and an important source to the dietary fibre intake. The potato skin contains large amounts of vitamin C which is an important source of vitamins. In many developing counties non animal based sources of protein e.g. legumes are still number one in their diet. In the USA and the U.K meat sources are from pig, sheep and cattle. In India, Middle East and Africa goat and camel are mainly consumed. Other meat sources include rabbit, deer for venison, poultry e.g. chickens, duck, turkey and geese. In the U.K chicken has now become the most popular meat source. Meat is also a source of fat in the diet and in the United Kingdom the consumption is very high. The main varieties of fish eaten are white fish, oily fish and seafood. These also form an important source of good proteins and are low in fat with the exception of oily fish. Oily fish provides a good source of polyunsaturated fatty acids. Fish provides a good source of iodine, calcium from fish bones and vitamin D also known as the sunlight vitamin. Human Nutrition 2011 pages 4-7,68-69, 88-89 From the information given above it is clear that a balanced diet is not about eating one type of food and cutting out another. The correct way to deal with this is to eat a variety of quality foods and follow the recommended energy allowances per age groups and to live an active life style in maintain general well being. Over eating and irregular mealtime, stress, impaired sleeping and the large supply of cheap food stuff must be avoided at all times. References: Colour Oxford English Dictionary, 2002. Oxford: Oxford university press http//www.buzzle.com/articles/why– is- a- balanced- diet- important, accessed, 12/02.2011 http//www.purhon.com/biology/diet, accessed, 12/02/2011 http//www.buzzle.com/articles/Atkins -Diet/2000-2010,2011, accessed, 24/02/2011 http//www.buzzle.com/articles/fads-diet,31/07/2010, accessed, 24/02/2011 http//www.buzzle.com/articles/crash-diet, accessed, 24/02/2011 http//www.nhs.uk/livewell accessed 24/02/2011 Holden Chris and MacDonald Anita, 2000 Nutrition and child health: London: Harcourt Ltd Geissler, Catherine A and Powers, Hilary J. 2011 Human Nutrition: 12th Edn. London: Elsvier Ltd How to cite What is meant by the term â€Å"balanced diet†?, Essay examples

Unit 9 Sales Essay Example

Unit 9 Sales Essay In this coursework I have look at car and the product that I have chosen for my sales coursework is BMW 7 series car because I think that, this car is in demand at the moment and I hope to sell it to my customers. My target audience are male and female between 25 to 50 with good job and income of à ¯Ã‚ ¿Ã‚ ½40,000 to à ¯Ã‚ ¿Ã‚ ½100,000 a year who is married or with a partner. Sale process This is the process, which the consumer follows when entering the car deal ship right up to when they leave, I hope that consumer will leave the car deal ship with the satisfaction of knowing that they used/purchased a product/service that is value for they money. We will write a custom essay sample on Unit 9 Sales specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Unit 9 Sales specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Unit 9 Sales specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Sale process 1. customer enter the car yard sale and looks around 2. I observe the customer and wait for them to approach me with help on the car they are looking for. 3. I will listen carefully to the question that they have and I will give answers to all the questions that they ask me. 4. I will show them to the car that they are specific looking for and ask them what they think of it. 5. If they dont like the car I have shown to them than I will give another options and ask them what they think of it and if they like any of the options that I have give them. 6. I will ask them if they like any of the options that I have give and if they like to pay one of the cars that I have shown them. 7. If they do than I will take them to my office and take their detail like name, address and telephone. 8. After one week I will ring for them to make-up his mind and if they still is interest paying the car. 9. I will update them with telephone Tell them what is the situation with his car and where is it now and when we can deliver his car 10. delivering the car and thanking them for using our services and they are welcome to use it again Sales process what is going to happen when the customers enters the deal ship to the future arrangements so which that the customer has already brought the car but you have to deliver the car to them and that is the last step in the sales process. Understanding of the general influence on the market and buyer One of basic of principle of marketing understands customers needs. An organisation maybe selling a variety of products and services to businesses or customers in a variety of market. In order to understand the needs of business customers, it is important to have knowledge of market in which they are operating. An understanding of customers needs helps the business to determine how to price, promote and place a product. Marketing is any set of arrangement that allow buyer s and sellers to exchange goods and services. BMW operate in a market where there are 3 or 4 other competitors in the market but BMW are leading in the market, which mean that they are selling more cars then other competitor so they have to watch out what other competitor are doing because the competitor will try to steal customers from BMW, this will try to do by reducing their price and hoping that they will attach by doing this so BMW have to watch out their competitor price and if their competitor reduce their price than they have to do the something so losing potential BMW are aiming at everyone with good job and high income because the cars are expensive. There two ways that people can BMW cars, the vehicle can be purchased outright and this mean that you will pay all the money straight way and the other way is on a instalment scheme and this mean that you dont have to pay all the money in one go and you can pay on period of time but you have pay 20% of the car as a deposit and you have pay à ¯Ã‚ ¿Ã‚ ½600 per for 60 months BMWs cars are seen as luxury cars because they have good standard for their cars and good reparation but this also mean that not a lot of people can afford BMWs cars during the rescission economy because low interest rate and there is very high unemployment and people are scared of losing their jobs so I dont think that people are going to buy a very expensive product during the rescission economy so I find out that if the dealership want to attract customer during the rescission period than they have to do instalment scheme and reduce the amount of money the customer pay every month until the rescission period is over. I find out that people are willing to buy expensive product such as house and cars during the Boom economy, during the Boom period there is very high interest and low unemployment and people have secured jobs and they are not scared of losing their Job and they are more likely to buy expensive product during the boom period despite interest cost and people are likely to pay the bank back the money they own during the Boom period. BMWs cars are expensive so this means that not everyone can afford their cars, only people up the ladder in social class can afford because they have good job and high income and the people up the ladder are people like doctors, managers, journalists and lawyers. People believe that BMWs cars are the best cars because they have good standard and reparation among the customers so if you have BMW car then you must be rich, with good job and well educated so this set good standard for the competitor to aim. BMWs competitors are Audi, Mercedes-Benz and Lexus but their cars nothing compare to BMW, so BMW have nothing to worry about its competitor Role of a salesperson It is important to dealership for salesperson to represent the company well so this means that the salespeople have to dress well and they have to be polite. it is important for the sales personnel carry out a lot of administration relating to sales but some tasks carried out more efficiently and in a more cost effective by support staff. The role of sales person is important because the sales person is communicating with the customers and if the sales person is rude to the customers than the customer will think that company is poor and this will damage public relations so that mean your customers will leave you and go to your competitor so the image is important and the sales person must not be too pushy and must be persuasive and they have to listen what the customers have to say because they will know what the customers needs and want are and they can direct them in the place and they should dress smartly and most be polite all the time. If the customers dont like the car that the salesperson has shown them different car. It is important for deal ship that salesperson can sell new and used cars. They may also sell other types of vehicles It is also important for the company that the salesperson can often work longs hours including some evening and weekend. The skills and interest that a salesperson needs to have are: * be self confident and have an outgoing personality * be of smart appearance, with a polite, pleasant personality and professional * be persuasive and enthusiastic without being overbearing * have genuine interest in and knowledge of cars * be able to work out costs * have good business sense * be able to work without supervision If a person has all this quality I believe that this person can become a successful salesperson and they can move up the careers ladders and maybe he/she can one day be sales manager. The influence on customers The sale person exerts one of three important forces to influence the customer these are: * The sale force * Advertising * Experience of the customer The sale force The sale force, by it skill in display and presentation, will effectively introduce the product to would be customers and will also create new customer by marketing new sales Advertising Advertising is very important because it will inform the customer of the existence of the company and its product and service and then motivate them to want them. Experience of the customer Experience of the customer will stem from the satisfactory service; enabling satisfied customer to influence other would be purchasers. There are other factors that effect consumer when purchasing a car, such as what the press or experts say about the car. This has a great effect on the buyers decision. Sales force and sales support/administration The Sales force are the people who are selling the cars and they include sales promote and sales people. Sales forces are very important because they are the ones who are communicating with customer and dealing with them face-to-face. If the sales forces are not smartly dress and they are not polite then this will give the company bad image to the customers and the customers will not buy anything from them. The Sales forces also communicate from the customer to the deal ship to find out what the customers needs are. It is important for the company to choose the sales force with different specialist in different area. An effective sales person first seeks to understand the needs, then concern and the situation of the customer. There are several important factors of the sales persons job relating to satisfying the customers: * To ultimately discover the customer needs * To interpret them into clear needs for his or her companys products * To ensure that good delivered provide continuing satisfaction The sale force has an important role in the identifying product/market opportunities. If the product is sold correctly and is specifically intended for the consumers problem. Dissatisfaction could still arise if the sale person neglects to make sure that the customer uses it correctly. What is customer service? Customer service give 100% total customer satisfaction and excellence in providing the consumers needs and wants. It deals with customer complaints and on how they respond to problems quickly. Making sure that the needs of customers are met by the product or service offered. Customers have needs when buying BMW products Customer needs vary from disabilities or with children so they give easy access inside their cart for disabilities. This includes disabled equipment so it is easy for them to access the car Providing information BMW use advertisements and other promotional activities in order to enhance their image and entice their target market. BMWS spend highly on time and money (which they have) in their advertisements (e.g. television, radio) in order to promote their products and inform the consumers to make them more aware. Giving advice Car deal ship gives the right advice; in order to make the customer is satisfied. They give their customers time to ensure that they have been given advice by having a customer service centre that provides customers with specific information. Taking and relaying messages The car deal ships customer services are to be alert and to listen very carefully to what the customer needs in order to give complete customer satisfaction. They make sure that they get the entire message right. Keeping records The car deal ship use Data Protection Legislation. Data protection is concerned with protecting the collection, storage, processing and distribution of personal information, which relates to their customers and their staff. A database is used to protect personal details. The other main method is Electronic Document Management Systems (EDMS). In this system documents are scanned into a computer and stored via a special computer program onto optical disks. Providing assistance The car deal ship may need to provide assistance for their disable customers Dealing with problems The car deal ships customer services focus on problems as a whole and give immediate solutions to each problem encountered. They also listen carefully and empathize with customer complaints, and then give immediate solutions to the problem. Staffs are trained to deal with problems and control the situation if there is a problem. Handling complaints The car deal ship listens to their customers describing their problem and the car deal ship then apologises to the customer for being inconvenienced. They always give a sensible explanation for the problem. They record all the complaints in the complaints log and that information is used to monitor complaints in an effort to continually improve their services and supplies and reduce further complaints. However, they record the customer complaints to monitor and reduce complaints. They respond to the complaints quickly Sale support/administration Sale people are help by everyone because the goal for everyone is to sale the car to the customers and it is necessary for everyone helps each other and an example of this is that the customer service department deal with the customer after sale service. This is hierarchy showing the organisational structure of BMW The sales representatives pass the information onto the sales managers, which is then passed onto the sale department. Instructions in the organisation are passed along line in the hierarchy. BMW offer after sales service for all them customers because the product the customers are buying from BMW are expensive and the customer want to make sure that there is not problems with the product. Always put customers requirement first, before other operation, so those customers buyer BMW product in the future. Knowing that they will get good after sale services. Planning to sell BMW operate in very competitive market therefore it is important for the sale force to offer more features on the car than its competitors so that buyers feel like they are getting value for their money. Successful selling must depend on the Knowledge of the product. A first step in all selling processes is to get into face-to-face relationship with the customers. Effective selling requires planning and preparation. The sales representative needs to identify the need of their potential customers. The sale person need to have a good knowledge of the products, they should be aware of the advantages and disadvantages. They should know what competitors are offering even if it is better than their products in the same way. The important thing is to be informed about competitions. A customer who is clearly dont want to buy BMWs product should not be pressure into buying a product that they dont want to buy it without any embarrassment, at least this person may come back to the company in the future when they are feeling comfortable about buying BMWs products if the shop has being polite and friendly toward this person. Selling is helping the customer see what BMW has to offer and it meet their needs, in order to be in control of their success, its necessary to ask questions. However the sale person has to be polite and sales person have to listen careful to the answer of the customer to find out, the customer need and direct them for the right product. BMW can never satisfy every concern a customer has. There will always be competitors who are offering better product which has more feature than BMW. To overcome this BMW can look at their competitors and see what they are offering to their consumers. The internal and external influence on the market and buyer The major external influence on the market and buyer are: * Boom economy * Recession economy * Competition * Tax * Government * Congestion charge The boom economy period will influence the market and buyers because there is low unemployment and everyone has secured Job and people are willing are buying expensive product such as car this period despite the very high interest from the bank of England. The recession economy period will influence the market and buyer because there is very high unemployment and people are scared of losing their job so they are not willing to buy very expensive such as cars. The competition will influence the market and the buyers because they are competing for potential customers so you will do anything to do get these potential customers from your competitor even if this means that you have to reduce the price of the car and be down on profit and way that a competitor can attach potential customers from you is by advertising to give extra factor on the car e.g. word globe system and the world globe system will tell you where you are and the direction of where you need to go to if you type the name of the place and it will show you a map and you will not get lost if you have the world globe system installed on your car. Another factor that they may offer you will be CD players with 10 CD change Tax will influence both the market and the buyer because if the government increase the tax on the cars then this means that the amount of people of buying new car will be reduce because buying new cars will be expensive to buying so this mean that only people up the social class ladder can afford e.g. doctor, managers and lawyer Government will have influence on the market and buyers because the government can increase tax on the petrol and this will reduce the demand for cars which mean all the cars that use petrol so I believe that the government has the strongest influence on the market and buyer. The government also put tax on the import cars so that mean if a car is made outside of the EU then that car will be more expensive than a car made in the EU. Congestion charge will influence the buyer and market because it means more money for the government and it will be expensive to maintain a car around central London If interest rate and inflation rises, then price will rise and fewer will buy a 7 series car, as it a luxury car. So BMW may need to redundant staff will decrease in the company. The market can be represented by a demand and supply curve, which maps out the market plan or intended market behaviours of companies. The strength and weakness of the organisation of sales force/administration of meeting customers need The hierarchy in a business is the order or level of management in a firm, from the lowest to the highest ranks. It shows the Chain of command within the organisation, the way authority is organised. Orders pass down the levels and information passes up. Business must consider the number of links or levels in the chain of command. Looking BMWs hierarchy. It shows that the director managing is in control of the business. There strengths of BMWs sales force are: * Everyone knows his or her role and position. Make makes it clear who is responsible for what * Every staff has individual tasks and duties, which reduce conflicts * Decision making can be easier Weaknesses of BMWs sales force are: * Their managing director is supervising too many people * Message from the director managing to the staff takes long and it going different filter which dont come the exact message from the managing director to the member of staff * Incorrect information may be passed on; this can affect the company objectives A first step in all selling processes is to get into a face-to-face relationship with the customer. Every sales person need to have good selling skills in order to complete a sales transaction efficiently. A sale is not complete until the goods are in the hand of the user and are giving satisfactory service. An effective sales first seeks to understand the needs, the concern and the situation of the customer. There are several important factors of the sales person job relating to satisfying the customer: * To ultimately discover the customer needs. * To interpret them into clear needs for his or her companys products. * To ensure that goods delivered provide continuing satisfaction. The sales force has an important role in the identifying product/market opportunities. If the product is sold correctly and is specifically intended for the consumers problems, dissatisfaction could still arise if the sales person neglects t makes sure that the customer uses it correctly. In order to meet needs of customers. BMW need to be organised effectively. The sales person for BMW needs to have good knowledge of the product that they are selling. This is important because: * It makes the customer trust the sales staff because the sales staffs have good knowledge of the product. * It allows the sales staff to advice customer on the suitable product for them. The sales person for BMW has to be ready to respond to customer questions quickly and honestly. The BMW sales forces have to task of introducing the product to customers and ensuring completion of the cycle from knowledge to satisfaction. A sales person-customer relationship is very important to accomplish the sale. The impression the customer receives from sales Person will usually form opinion held of the company. BMW has a company website, which enable people to book Test driving or even buy cars online, however due to advanced technology there have been a few job looses in the sale force. Recommendations for improvement at BMW I recommend that BMW should reduce the organisational structure layer because I feel like that information is taking longer to get from managing director to staff and when it member of staff then the message it is not exactly the same message that come from the managing director, so the advantaging of reduce the layer in organisational structure are: * Information from the managing director to the members of staff is received quicker and it is received as the exacted message that sends by the managing director. * The managers have less to cover themselves; they can focus on the most important jobs. * People at lower down organisation are giving more responsible and they feel like that they are part of a big family. * The BMW should give employees more responsibility so that they would feel more involved in the company which helps to keeps motivated. * The Managers should have fewer tasks so that they have more time to correct any mistake made by the employees. * The communication between the managers director and employees would be improve as there is less layers of the organisational structure which makes it easier for communication to flow easily. I believe that if the sales team are motivate then this mean that they will sell more car and this mean that BMW will increase market share. A way that BMW could improve their sales is that by having a theme day which will attract consumer to look around BMWs new cars and even test drive the new range of BMWs cars. This will give consumers a chance to drive a car of their chose without being pressure into buying this car. On this day they could have surveys being carried out for consumers to find out what customers think of the new range of BMW cars and services so that they can improve their cars and services in the future. Offering various and incentives and reward schemes can motivate staff and increase their performance. If a salesperson works hard, managers should recognise this and reward them for their excellent performance be it sales or just other employees. If all these are recommendation are carried out this could lead to sales levels increasing if staff are motivated, this will hopefully increase BMWs market shares. If they do crease decentralised structure then improvement may be implemented after a couple of weeks. Level of performance should start to increase after a few months. Penetration Evaluation Appearance /Preparation- when a consumer is purchasing a product, in this case a car; they want to make sure that they are dress smartly and they are talking to who knows what they are talking bout. I feel like that my appearance and preparation was preparation was good because I was dress smartly and looked confident. I think that my preparation was good because good knowledge and I knew what I was going to say but I didnt had a very good knowledge about BMWs 7 series cars because I had good knowledge about every car in the dealership and I was specialist in BMW 7 series cars. Opening- I feel like that my opening few words was good because my few words make the customer comfortable and welcome and made sure that I didnt put the customer under pressure to purchase something even though that was the intention When I made the customer comfortable and welcome than I ask the customer open-end question, and I ask the customer if he want to look around the shop and come to me if he need any help Establishing, Customer Needs: Questioning, listening- when the customer approached, I ask he question to establishing the Customer and I direct customer in the right direction, which I though was the BMW 7 series car, from the information I got by asking question and listening to the customer carefully and mostly of the question I ask was open-ended; this allowed the customer to answer freely. I kept my questions to minimum because I felt it might drive the customer away. Presenting Features and Benefits: Professionalism, Knowledge and Image- to make sure the customer feels comfortable throughout the sales process, I had to stay Professional. This will make the consumer feel that they are getting value for money due to the mine confident and knowledge on the product. If a sales person is not confident and dont have good knowledge of the product than I dont think that a customer want to buy something from this sale person. Handling Objections: Answering questions and Remaining Positive-it is important that when a customer wants to know different things to do with a product they purchase, it is important that a sale person know what they are talking about and if theta dont they should remain positive because I believe that remaining positive is vital in completing a sales because if the sale person is unsure or negative about the product then so will the customer. This is because they rely and trust the sales person and feel that they know the product better than anyone does. When I was doing my presentation I think that was answering all questions the customer and I answered best to my knowledge and I remain positive during the presentation and there was any question that the customer asked me which didnt give an answer to it Closing the Sale Confirming the Order and Future Arrangements- I believe that this is the last but most important part of the sale process because this is the part where all the hard work and the knowledge pays off. I think that my closing sales was good due fact that I made an offer the customer liked the car I show to him and I also offered a lot of benefit as such GPS and CD player to the customer. This was good for the customer because they think that they getting value for money but this are very costly for the company and I also offer the customer after sales after which was a guaranty and I offered the customer a warranty which was for 5 year and the customer accept but it cost the customer more money. As the future arrangements I delivered the car to the car which the customer really likes it because he felt more comfortable with me delivering the car to him and he said that he tell his family and friend about how good my services was